GlobalSCAPE Maintenance and Support Professional – technical support (renewal) – for GlobalScape EFT Server High

{{term_txterm:1}} – 1 an – Temps de réponse : 8 business hours – availability: 10 hours a day (8:00 AM – 6:00 PM) / Monday-Friday – severity level 1, Assistance Web – 1 an – availability: 10 hours a day (8:00 AM – 6:00 PM) / Monday-Friday, Mise à jour des nouvelles versions – 1 year, Remote consulting – 1 year, Support téléphonique – 1 an – Temps de réponse : 1 jour ouvrable – disponibilité : 10 hours a day (8:00 AM – 6:00 PM) / Monday-Friday – severity level 2, Support téléphonique – 1 an – Temps de réponse : 3 jours ouvrables – availability: 10 hours a day (8:00 AM – 6:00 PM) / Monday-Friday – severity level 3, Support téléphonique – 1 an – Temps de réponse : best effort – availability: 10 hours a day (8:00 AM – 6:00 PM) / Monday-Friday – severity level 4, Web knowledge base access – 1 an – availability: 24 heures par jour / Lundi – Dimanche