Veeam Basic Support – assistance technique (supplémentaire) – pour Veeam Data Platform Foundation Enterprise – 2 années

{{term_txterm:1}} – 2 years – Temps de réponse : 12 business hours – availability: 12 hours a day (8:00 AM – 8:00 PM) / Monday-Friday – severity level 3, {{term_txterm:1}} – 2 years – Temps de réponse : 8 business hours – availability: 12 hours a day (8:00 AM – 8:00 PM) / Monday-Friday – severity level 2, Assistance Web – 2 years – availability: 12 hours a day (8:00 AM – 8:00 PM) / Monday-Friday, Mise à jour des nouvelles versions – 2 years, Support téléphonique – 2 years – Temps de réponse : 2 business hours – availability: 12 hours a day (8:00 AM – 8:00 PM) / Monday-Friday – severity level 1, Support téléphonique – 2 years – Temps de réponse : 24 business hours – availability: 12 hours a day (8:00 AM – 8:00 PM) / Monday-Friday – severity level 4, Web knowledge base access – 2 years