Veeam Basic Support – support technique (renouvellement) – pour Veeam Data Platform Advanced Enterprise – 1 année

{{term_txterm:1}} – 1 an – Temps de réponse : 12 business hours – availability: 12 hours a day (8:00 AM – 8:00 PM) / Monday-Friday – severity level 3, {{term_txterm:1}} – 1 an – Temps de réponse : 8 business hours – availability: 12 hours a day (8:00 AM – 8:00 PM) / Monday-Friday – severity level 2, Assistance Web – 1 an – availability: 12 hours a day (8:00 AM – 8:00 PM) / Monday-Friday, Mise à jour des nouvelles versions – 1 year, Support téléphonique – 1 an – Temps de réponse : 2 business hours – availability: 12 hours a day (8:00 AM – 8:00 PM) / Monday-Friday – severity level 1, Support téléphonique – 1 an – Temps de réponse : 24 business hours – availability: 12 hours a day (8:00 AM – 8:00 PM) / Monday-Friday – severity level 4, Web knowledge base access – 1 year