Veeam Standard Support – technical support (renewal) – for Veeam Backup Essentials Enterprise Bundle for VMware – 1

{{term_txterm:1}} – 1 mois – Temps de réponse : 8 business hours – availability: 12 hours a day (8:00 AM – 8:00 PM) / Monday-Friday – severity level 2, Assistance Web – 1 mois – availability: 12 hours a day (8:00 AM – 8:00 PM) / Monday-Friday, Mise à jour des nouvelles versions – 1 month, Support téléphonique – 1 mois – Temps de réponse : 12 business hours – availability: 12 hours a day (8:00 AM – 8:00 PM) / Monday-Friday – severity level 3, Support téléphonique – 1 mois – Temps de réponse : 2 heures – availability: 12 hours a day (8:00 AM – 8:00 PM) / Monday-Friday – severity level 1, Support téléphonique – 1 mois – Temps de réponse : 24 business hours – availability: 12 hours a day (8:00 AM – 8:00 PM) / Monday-Friday – severity level 4