VMware Workspace ONE Assist Add-On – Shared Cloud – subscription license (1 year) + 1 Year VMware SaaS Production

{{term_txterm:1}} – 1 year / 6 contacts – Temps de réponse : 8 business hours – availability: 12 hours a day / Monday-Friday – severity level 3, Assistance Web – 1 an, Consultation d'e-mail – 1 year / 6 contacts, Emergency phone consulting – 1 year / 6 contacts – Temps de réponse : 30 min – availability: 24 heures par jour / Lundi – Dimanche – severity level 1, New releases update – 1 year, Remote monitoring – 1 year, Support téléphonique – 1 year / 6 contacts – Temps de réponse : 12 business hours – availability: 12 hours a day / Monday-Friday – severity level 4, Support téléphonique – 1 year / 6 contacts – Temps de réponse : 4 business hours – availability: 12 hours a day / Monday-Friday – severity level 2, Technical support – 1 an – severity critical, Web knowledge base access – 1 year