VMware Workspace ONE Unified Endpoint Management Essentials – Shared Cloud – subscription license (3 years) + VMware

{{term_txterm:1}} – 3 years / 18 contacts – Temps de réponse : 8 business hours – availability: 10 hours a day / Monday-Friday – severity level 3, Assistance Web – 3 years, Consultation d'e-mail – 3 years / 18 contacts, Emergency phone consulting – 3 years / 18 contacts – Temps de réponse : 30 min – availability: 24 heures par jour / Lundi – Dimanche – severity level 1, New releases update – 3 years, Remote monitoring – 3 years, Support téléphonique – 3 years / 18 contacts – Temps de réponse : 12 business hours – availability: 10 hours a day / Monday-Friday – severity level 4, Support téléphonique – 3 years / 18 contacts – Temps de réponse : 4 business hours – availability: 10 hours a day / Monday-Friday – severity level 2, Technical support – 3 years – severity critical, Web knowledge base access – 3 years